Refund

Note: Once the package is shipped, any shipping costs paid at the time of the order, if applicable, are non-refundable.

There are certain situations where only partial refunds are granted:

• Products with missing parts that do not affect normal use.
• Products that cannot be replaced and have quality problems in part.

Return shipping costs should be paid by the customer in the following situations:

• Purchase the product by mistake.
• Usage of product contrary to its stated instructions.
• Returning products without any proven defect.
• Removal of identification labels such as, but not limited to, the original label, patent, serial number, or trade dress.
• Damage caused by improper storage, abuse or user error.
• Neglect, accident or modification, which have been soldered or altered during assembly.

Late or Missing Refunds

If you haven't received your refund, first check your bank account again. If payment was made by credit card, we will refund the money to your account once we receive the product. Please allow 10-15 business days for the credit to be applied to your credit card or original payment method.

Then contact your credit card company, it may take some time for your refund to be officially posted. Next contact your bank. There is usually some processing time before the refund is credited. If you have done all of this and you still have not received your refund, please contact us at SOUYIE.official@gmail.com

How do I return an item?

• Get in touch with us and start the return process within 30 days of the original shipping date.
• Provide proof of purchase from souyie.com (either the email address, phone number used to register, or order number).
• The product should be returned in its original packaging, unused, and in the same condition as the item you received.
• Refunds will be processed within 3-5 business days after we confirm receipt of your returned items at our warehouse.