Shipping Information

What Are SOUYIE'S Shipping Options?

Each order from SOUYIE is shipped from the United States and will be delivered via standard shipping with an estimated delivery time of 7-14 business days.

When will my order be shipped?

We usually take 2 to 5 business days to schedule shipments, except for pre-sale items. A notification will be sent to the customer via email after shipment.

Which countries do you ship to?

We can ship to the United States, Canada, and Mexico.

Do you ship internationally on your website? Can you ship to my country?

Our website is currently testing shipping products worldwide. Therefore, the shipping cost charged at checkout is an estimate and will be based on the actual postage cost incurred when the product is sent by courier (generally based on the weight and volume of the products).

Please Note: We will refund the excess if the postage charged is more than the actual shipping cost. Meanwhile, if the postage charged is less than the actual shipping cost, we will also charge the customer for the additional shipping cost.

Domestic Shipping

·📦For most of the United States, excluding Hawaii, Puerto Rico, and Alaska

Orders over $50: Free standard shipping
Orders under $50: Standard shipping charge of $5

·📦For Hawaii, Puerto Rico, and Alaska

Weight: Costs
1 oz - 4 oz: $5.00 USD
5 oz - 15 oz: $10.00 USD
16 oz - 25 oz: $15.00 USD
26 oz - 49 oz: $25.00 USD
50 oz - 80 oz: $30.00 USD
80 oz - 150 oz: $40.00 USD

Delivery areas within the U.S.

The SOUYIE official website supports delivery to most areas of the United States. We cannot deliver to the following areas:

1. American Samoa
2. Guam
3. Marshall Islands
4. Northern Mariana Islands
5. Palau
6. U.S. Virgin Islands
7. Armed Forces Americas
8. Armed Forces Europe
9. Armed Forces Pacific

Thank you for your understanding.

International Shipping

We also offer international shipping to the following countries: Canada and Mexico.
We can ship to other countries, but only for wholesale orders. Please contact us at SOUYIE.official@gmail.com for more details.

·📦For Canada

Weight: Costs
Between 1-48 oz: $32 USD
Between 49-64 oz: $44 USD
Over 64 oz: $100 USD

·📦For Remote Areas of Canada

Weight: Costs
Between 1-48 oz: $50 USD
Between 49-64 oz: $70 USD
Over 64 oz: $120 USD

·📦For Mexico

Weight: Costs
Between 1-48 oz: $33 USD
Between 49-64 oz: $44 USD
Over 64 oz: $100 USD

·📦For Other Countries

Weight: Costs
Between 1-50 oz: $50 USD
Over 51 oz: $100 USD

Please note

As we are still testing shipping SOUYIE products to all parts of the world, the shipping charges applied at checkout are an estimate. The actual shipping charges will be based on the actual postage costs incurred when the product is sent by the courier (generally based on the weight and volume of the product).

If the postage charged is more than the actual postage cost, we will refund the excess. Also, if the postage charged is less than the actual shipping cost, we will charge the customer for the additional shipping cost.

Notes:

1) Standard shipping is not available for P.O. Boxes and APO/FPO addresses.

2) After the order has been paid, the warehouse needs 2-5 business days to process your order. You will receive a notification once your order has been shipped.

3) If you place more than one order, you may get multiple deliveries. We'll send you a shipping confirmation email for each order, so you'll know exactly what to expect and when to expect it.

4) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

5) If there is any shipping issue with your package, you must contact Customer Support within 30 days of placing your order.

How will SOUYIE Official ship my order?

USPS and UPS are our logistics partners for shipping SOUYIE products. We will choose the carrier that we believe works best for our customers.

How do I check the status of my order?

Once your order is picked up by the carrier at our warehouse, we will send you a shipment tracking update email with the estimated delivery date and tracking number. If you do not receive this email, please check your spam or junk mail folder or contact us by email at SOUYIE.official@gmail.com

I ordered more than one item. Will they all be delivered at the same time?

We try to ensure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options may be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Why is there no tracking update?

If your order is still within the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.

If your order has not been updated for a long time and is overdue, you may contact the shipping courier or contact us for help.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipping address once the product is in transit.

What do I need to do if the product I received is different from the one I ordered?

Please provide some details about the issue and contact customer support at SOUYIE.official@gmail.com

Delivered but Not Received

1. If the tracking information shows that your package has been delivered, but you cannot find it, please wait two business days for it to arrive. In the meantime, we recommend that you check your home and ask your neighbors if they may have received it for you.

2. If after that you still have not received it, please contact us via SOUYIE.official@gmail.com and we will be happy to help you.