Warranty Policy
Welcome to SOUYIE's Warranty and Refund Policy page, where you can email us directly if you encounter any quality-related problems after purchasing SOUYIE products. We apologize in advance for any inconvenience your purchase of SOUYIE products may cause.
If your product is defective during the warranty period, please contact us by mail or via live chat and let us know what we can do to help you.
We will take care of all quality-related issues and offer a REPLACEMENT or FULL REFUND, including the return shipping costs.
Please note that this page is for products purchased through souyie.com. For products purchased through the SOUYIE store on sites such as Amazon or from SOUYIE's authorized distributors, please contact them directly.
Warranty Period
All products purchased from SOUYIE are guaranteed with a 12-month hassle-free warranty. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser.
Valid Proof of Purchase
A sales receipt from the consumer's first purchase, or other reasonable proof, is required in order to confirm the start date of the warranty period. Please provide both of the following vouchers when processing warranty claims:
- Provided order number from souyie.com
- The email or phone number or name used to place the order.
Limited to Original Consumer Buyer
The warranty on SOUYIE's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
Warranty excludes:
- Products without sufficient proof of purchase.
- Damage caused by misuse the faulty parts.(including static discharge).
- Improper installation.
- Damaged by yourself.
- Purchase the product by mistake.
- Neglect, accident or modification, which have been soldered or altered during assembly.
- Complimentary products.
How to claim warranty?
To obtain warranty service, please contact our customer service team at SOUYIE.official@gmail.com
Early beginnings
From its inception,SOUYlE focused on wearable technology,
beginning with the development of smartwatches equipped withhealth monitoring, activity tracking, and Bluetooth calling
features to provide users with a reliable daily assistant and
health-tracking solution.
Technological breakthrough
With advancing technology, SOUYlE launched its AMOLEDsmartwatch,introducing a high-definition large display andmultiple smart features, providing an enhanced visualexperience and marking a leap toward greater intelligence andconvenience.
Diversified development
To meet diverse user needs,SOUYlE introduced the SM-7business style runond smartwatch, combining sporty andbusiness designs to offer a multifunctional, 24/7 healthmanagement experience.
Outdoor adventure
S0UYlE introduced aspecialized outdoor sports model craftedwith military-grade engineering, featuring a compass,
barometer, and other practical outdoor functions for adventure
and survival support.
Fitness Trackers
With the launch of its latest smart bracelet, SOUYlE hasintroduced alighter and more stylish product, marking thebrand's further expansion to a wider consumer group